You already manage complex systems under constant demand. But keeping all the moving parts visible (and actionable) is getting harder by the day. That’s why most teams now rely on external experts to make observability work at scale.
According to Grafana’s Observability Survey, firms use an average of eight observability technologies to keep up. That tool sprawl leads to slow incident response, disjointed observability stacks, and costly blind spots. So how do you find the right partner to bring clarity and measurable results?
In this article, you'll compare leading consulting firms and see how they approach tool integration, real-time metrics, and enterprise-scale delivery. But first, let’s get clear on what observability consulting really involves.
Observability consulting services help you make sense of what's happening across your systems by setting up the right tools, processes, and visibility layers. These services bring order to scattered data sources and fragmented signals, especially across distributed systems.
Here are the core areas covered:
As more teams adopt containerized workloads and real-time pipelines, demand for observability consulting keeps rising. Grand View Research states this market was valued at over $2,143 million in 2023, but we’re looking at a growth of $4,733 million by 2030.
Source: Grand View Research
Next, let’s talk about why this matters.
You need observability consulting services to reduce incident noise, fix problems faster, and regain control over how your systems behave in production. For CIOs, CTOs, IT directors, and SRE leads, the challenge is visibility and building a monitoring strategy that drives action and not more dashboards.
Right now, most organizations are behind. According to The State of Observability 2024, only 24% have full observability across 90% of their stack.
That means, in the majority of companies, outages usually spread before anyone knows where they started. And when they do hit, over 90% of mid-sized and large enterprises lose at least $300,000 per hour, based on ITIC’s 2024 report.
Source: The State of Observability 2024
You need outside help because fragmented tooling, lack of bandwidth, and siloed data make it hard to scale the right observability framework internally. Experienced partners can consolidate alerts, unify distributed tracing, and fine-tune your application performance monitoring to cut waste and tighten your feedback loops.
These are the outcomes a strong partner helps you drive:
Next, let’s look at who’s leading this work and how they’re helping teams like yours.
Nova Cloud, Netbuilder, InfraCloud Technologies, NoBS.tech, and others stand out as leaders in building observability at scale. These are the consulting experts helping enterprises cut downtime, unify data, and strengthen reliability.
Here are the firms you should evaluate first.
1. Nova Cloud
Nova Cloud gives you purpose-built observability for digital commerce and complex integration environments. Our team delivers end-to-end visibility across MuleSoft Anypoint APIs, Shopify, PayPal, and headless stacks. We do this by using tools like Datadog, Grafana, and OpenTelemetry.
You get dashboards that track both business KPIs and technical SLAs, real-time alerts that prevent revenue loss, and nearshore teams that align with your engineers for faster response.
And we also help with ongoing optimization and structured incident handling. As a result, you (like all our clients) will cut downtime costs and strengthen system resilience.
You can see this in practice with Alpiq, a Swiss energy provider that struggled with five monitoring tools, poor visibility, and slow troubleshooting. Nova Cloud helped them gain visibility over their existing MuleSoft Anypoint integrations using the Datadog Mule® Integration.
Doing this, we consolidated five tools into one. Our team cut the mean time to detect by 25-30%, and enabled full-stack visibility across all APIs. That outcome reduced costs and gave Alpiq faster response cycles.
Key services:
Pros:
Cons:
Tier: Datadog Advanced Partners, AWS Advanced Tier Services Partner, and Salesforce Consulting Partner.
Link: Nova Cloud Observability Consulting Services
Pro tip: If your eCommerce stack runs on Datadog, there are unique blind spots you need to close. We break this down in our guide on Datadog-powered DevOps for eCommerce systems.
2. Netbuilder
Netbuilder focuses on observability strategy and delivery across large enterprises, with expertise in platforms like Splunk, Cribl, and the ELK Stack. Its model spans consulting, implementation, training, and ongoing support.
One case study shows how the company deployed a Splunk Cloud license handling ~300 GB/day of ingestion. Netbuilder configured forwarders and a deployment server, ingested high-priority security data sources, and built a custom Splunk app with dashboards for security visibility.
After optimizations, it cut the ADAudit log intake and reduced ingestion volume to ~165 GB/day. This helped its client improve detection and administration.
Key services:
Pros:
Cons:
Tier: Cribl’s Global Professional Services Partner of the Year.
Link: Netbuilder Observability Consulting Services
3. InfraCloud Technologies
InfraCloud Technologies offers open-source observability consulting, and we appreciate their background in Kubernetes and cloud-native environments. It specializes in several observability tools to provide design, implementation, and managed support for observability stacks.
In one engagement, InfraCloud helped a B2C e-commerce business reduce observability costs by moving from Datadog to an open-source Prometheus-based setup.
Its work includes handling large-scale telemetry. This includes pipelines that capture more than 500,000 metrics per scrape. The company also provides 24/7 managed support for ongoing monitoring and incident handling.
Key services:
Pros:
Cons:
Tier: Prometheus Commercial Partner.
Link: InfraCloud Observability Consulting Services
4. NoBS.tech
NoBS.tech is a consulting firm dedicated exclusively to Datadog. It focuses on helping enterprises implement, configure, and optimize Datadog environments for observability at scale.
The firm's delivery model focuses on speed, with engagements typically launched within a week. Plus, it offers support designed to reduce wasted spend through optimization and cost control.
In one case, it conducted a Datadog health check for Nectar to find gaps in tagging, dashboards, and telemetry. The collaboration introduced a unified tagging strategy and optimized log pipelines. This helped the firm cut MTTR while also driving broader tool adoption.
Key services:
Pros:
Cons:
Tier: Premier Datadog Partner.
Link: NoBS.tech Observability Consulting Services
5. Oreon Development
Oreon Development provides observability and SRE consulting, like all companies in this review, but it specifically focuses on building monitoring foundations. It works with enterprises to consolidate fragmented monitoring tools into unified stacks. This can help align logging, metrics, tracing, and alerting into consistent frameworks.
The firm's observability work usually intersects with DevOps and cloud services. This means that it covers governance, compliance, and automation.
In one healthcare SaaS project on Google Cloud, Oreon Development built a full observability stack with Prometheus, Grafana, Loki, and OpenTelemetry. The company then reduced error diagnosis and improved alert reliability across environments.
Key services:
Pros:
Cons:
Tier: Google Cloud Partner.
Link: Oreon Observability Consulting Services
6. Mkdev
Mkdev is a European consulting firm that works in DevOps, observability, and AI/data. It can help you pick tools that fit your systems instead of pushing vendor-specific solutions. For that, they usually begin with audits and assessments to sleuth out any important gaps. After this analysis, you can get a clearer roadmap.
These roadmaps are delivered in a short timeframe and cover areas like scalability, security, and cost. Every project ends with full documentation and knowledge transfer so your teams can continue running the systems on their own.
Key services:
Pros:
Cons:
Tier: None.
Link: Mkdev Observability Consulting Services
7. Contino (by Cognizant)
Contino operates as part of Cognizant and delivers consulting focused on cloud-native transformation, DevOps adoption, and observability strategy. It works with regulated enterprises and large organizations that need structured approaches to modernization.
As a Premier Services member of the AWS Partner Network, it has more than 200 AWS-certified engineers. Contino's work includes embedding observability into enterprise operating models by combining digital strategy with engineering execution.
The company typically aligns observability with security and compliance needs. This is especially true in industries where risk management is a key driver.
Key services:
Pros:
Cons:
Tier: AWS Premier Services Partner.
Link: Contino Observability Consulting Services
8. ThoughtWorks
ThoughtWorks is a global consultancy that includes observability as part of its larger platform engineering and digital transformation work. It integrates observability practices into delivery pipelines and governance models to help enterprises move from reactive monitoring to proactive detection.
The company’s approach typically ties observability to reliability, data health, and automation. Its goal is to shorten resolution times and reduce operational noise.
In one client project on AWS EKS, it implemented Datadog with monitors-as-code and unified telemetry collection. This led to a solid reduction in MTTR and 80% fewer noisy alerts.
Key services:
Pros:
Cons:
Tier: AWS Premier Tier Services Partner, Google Cloud Premier Partner, Microsoft Solutions Partner, and more.
Link: ThoughtWorks Observability Consulting Services
9. SoftwareMill
SoftwareMill provides consulting in observability, though it focuses on cost efficiency and simplification. It builds monitoring systems that work across cloud and hybrid environments, using open-source technologies such as Grafana and OpenTelemetry.
One of its strongest suits is Meerkat. This is an observability starter kit that gives teams a prebuilt setup for logging, metrics, and tracing. You can use it in Kubernetes or VM-based systems. The company also improves monitoring pipelines by fine-tuning ingestion, dashboards, and alerting to balance visibility with cost control.
Key services:
Pros:
Cons:
Tier: Grafana Technology Partners.
Link: SoftwareMill Observability Consulting Services
10. PSNS
PSNS is a consulting provider that combines observability, SRE, and platform engineering into structured programs. A large part of its work means helping organizations build maturity in their observability practices. And they do it through assessments, enablement, and training.
Workshops are a key delivery method they use. For instance, services like “The Art of SLOs” can teach you how to set measurable objectives and then align your reliability goals with business outcomes.
Besides, PSNS can support if your company wants to adopt Kubernetes, GitOps practices, and API management solutions.
The firm works across industries such as finance, retail, energy, and travel, typically in environments built on AWS, Azure, and GCP.
Key services include:
Pros:
Cons:
Tier: Not specified.
Link: PSNS Observability Consulting Services
Choosing an observability consulting partner means considering whether they can work alongside your internal teams. They also need to reduce complexity in your stack and deliver measurable outcomes across availability, cost, and compliance.
The wrong choice leads to missed signals, extended MTTR, and rising overhead. But the right one gives you faster decisions and stronger control.
Before signing a contract, you need to evaluate how each vendor performs in both technical depth and delivery model. Look beyond case studies and ask about their specific experience with your tool architecture, internal processes, and reporting needs.
These are the key factors you should evaluate:
A solid consulting partner helps you implement tools. They also strengthen how your teams work, respond, and report across the board.
Pro tip: Choosing between agencies can be overwhelming. To help, we put together a list of the 10 best observability and APM agencies for enterprise eCommerce teams.
Improving observability means cutting incident costs, speeding up issue resolution, and protecting uptime across all environments. That’s why your consulting partner needs proven expertise in building scalable observability pipeline architectures that match your systems and business goals.
Nova Cloud helps you do exactly that. As an Advanced Datadog Partner, we bring deep platform knowledge, custom integrations, and focused delivery that drives outcomes.
Schedule a call with our team to see how Nova Cloud can help you move faster and fix smarter.
Observability consulting helps you build or improve the way your teams capture, analyze, and act on signals from your systems. It covers metrics, logs, traces, and related processes so that you can link technical events to business outcomes and reduce blind spots across your infrastructure.
Monitoring alerts you when something breaks. Observability gives you the context to understand why it broke. Monitoring is rule-based and reactive, while observability gives you the flexibility to investigate unknown issues.
Commonly used tools include Datadog for full-stack monitoring, Grafana for dashboards, OpenTelemetry for data collection, and integrations with MuleSoft for API observability. These tools help unify infrastructure, application, and business metrics into one view.
Costs vary with scale, data ingestion, and tool choice. According to Honeycomb, quality observability typically represents 15-25% of an infrastructure bill. Going below that range is possible, but it usually means cutting back on visibility or coverage.
With Nova, you work with an Advanced Datadog Partner that delivers specialized implementations rather than generic frameworks. Our model focuses on Datadog expertise, MuleSoft integrations, and hands-on delivery over long advisory cycles. That means you get measurable outcomes (like lower MTTR and cost savings) without the overhead of a large consultancy.