Best eCommerce Observability Services

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Gain End-to-End Visibility Across Your Commerce Stack

Purpose-Built Observability for Modern eCommerce Platform

Nova helps digital commerce teams monitor, troubleshoot, and optimize performance across every layer — from frontend storefronts to backend integrations. Our observability solutions are tailored for platforms like Salesforce Commerce Cloud, Shopify Plus, and composable headless architectures.

Real-Time Monitoring, Alerts & Insights

Detect and resolve issues before they impact revenue. We implement full-stack observability using tools like New Relic, Datadog, Grafana, and OpenTelemetry — giving your teams actionable data in real-time.

Custom Dashboards for Business & Engineering

From conversion funnels to API latency, we build dashboards that align with both technical SLAs and business KPIs — surfacing what matters most to your operations, CX, and dev teams.

Our Clients

Activate Observability for eCommerce Scale

Observability isn’t just about uptime — it’s about delivering faster, more reliable buying experiences. Nova helps brands instrument, analyze, and act on digital performance in ways that drive revenue and loyalty.

Platform-Agnostic Architecture Design

We architect observability across monolith and composable stacks — including frontend frameworks, APIs, middleware, and third-party integrations.

Instrumentation & Data Pipelines

From OpenTelemetry to custom log ingestion, we set up pipelines that feed clean, structured data into your observability platform of choice.

Proactive Performance Tuning

Our teams analyze real user metrics (RUM), core web vitals, and error rates to continuously improve speed, stability, and experience.

Why Leading Brands Trust Nova for Observability

Commerce-First Observability Expertise

We don’t just implement tooling — we understand the eCommerce lifecycle, performance bottlenecks, and user journeys that affect conversion.

Nearshore Delivery for Real-Time Support

Our timezone-aligned teams collaborate daily with your engineers, helping you respond faster to incidents and optimization opportunities.

Integrated with DevOps & CI/CD

We embed observability into your development workflow — enabling better QA, automated alerting, and faster release cycles.

Frequently Asked Questions

Get quick answers to common questions about our cloud, AI, and DevOps services. Whether you're exploring a partnership or planning your next migration, we’re here to help.

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What platforms does Nova support for eCommerce observability?

We provide observability across:

Salesforce Commerce Cloud (SFRA, headless)
Shopify Plus & Hydrogen
Composable stacks (React, Next.js, Vue)
Backend services, APIs, and integrations

What tools does Nova use to enable observability?

Depending on your stack, we use:

New Relic, Datadog, Grafana, Splunk
OpenTelemetry & custom instrumentation
Cloud-native tools (AWS CloudWatch, Azure Monitor, GCP Ops)

Can Nova build custom dashboards for both business and engineering stakeholders?

Yes. We tailor dashboards to surface:

Conversion and abandonment trends
API latency and error rates
Page load times and core web vitals
Infrastructure health and service dependencies

Does Nova offer ongoing support and optimization?

Absolutely. We provide:

24/7 monitoring and alert triage
SLA and SLO reporting
Weekly performance reviews and tuning
Incident response and postmortems

How does observability improve eCommerce outcomes?

Better observability leads to:

Faster detection and resolution of issues
Fewer revenue-impacting outages
Higher performance and conversion rates
Smarter, data-informed decision making