Transformando la atención al cliente: la IA generativa y el call center de Amazon Connect se combinan para ofrecer conversaciones más inteligentes, rápidas y efectivas.
Aprovecha la IA generativa y Amazon Connect para transformar tu negocio mediante la automatización de las interacciones con clientes, la mejora en la toma de decisiones y la aceleración del tiempo de salida al mercado. Con insights impulsados por IA, puedes escalar operaciones de forma eficiente, reducir costos y ofrecer experiencias personalizadas que fomentan la lealtad a largo plazo.
Escala sin aumentar el personal: con IA generativa y el call center de Amazon Connect, puedes automatizar una parte significativa de las interacciones con clientes y reducir la necesidad de equipos de soporte grandes y costosos. Al gestionar consultas y tareas rutinarias de forma más eficiente, reduces los costos operativos y mantienes un servicio de alta calidad a escala.
Mejora en la toma de decisiones: convierte los datos en tu mejor aliado. Utiliza la IA para filtrar el ruido e identificar insights que orienten tus estrategias, transformando la intuición en decisiones inteligentes y seguras.
Menor tiempo de salida al mercado: acelera tus ciclos de desarrollo y lleva tus productos a manos de los clientes antes de que tus competidores siquiera comiencen.
Mejora de la experiencia del cliente: eleva tu atención al cliente con insights impulsados por IA que te permiten anticipar necesidades antes de que surjan. Crea experiencias personalizadas que convierten a compradores primerizos en clientes leales.
Llega a más clientes, más rápido y a un menor costo. Trabajamos con Amazon Bedrock para crear bots conversacionales de última generación impulsados por modelos de lenguaje de gran escala (LLM). Ofrecemos interacción multicanal a través de texto, voz y video, incluidos avatares.
Integramos la plataforma Amazon Connect para la gestión de llamadas, telefonía y análisis de clientes. Al combinarla con IA generativa, potencias la interacción digital y obtienes datos clave para optimizar tus operaciones.
Nuestros tres talleres especializados pueden realizarse de forma independiente, pero juntos respaldan tu recorrido en IA desde la preparación hasta la activación y la puesta en producción.
En nuestro taller de preparación de medio día, analizamos tu entorno actual para evaluar tu nivel de preparación en IA. Nuestro equipo revisa tus necesidades, evalúa tu arquitectura a alto nivel y plantea preguntas clave sobre la disponibilidad y calidad de tus datos. Al final de esta sesión colaborativa, recibirás una hoja de ruta personalizada con los pasos necesarios para alcanzar tus objetivos de IA. Este taller no solo identifica brechas y oportunidades, sino que también establece una base sólida para tu recorrido en IA, asegurando que estés listo para avanzar.
Qué incluye:
Taller colaborativo (medio día)
Evaluación del nivel de preparación
Identificación de mejoras de rendimiento
Análisis de la calidad y limpieza de los datos
Nuestro Taller de Activación en dos partes te ayuda a aprovechar la IA para mejorar tus productos y servicios. En esta sesión, te guiamos a través del proceso de descubrimiento e ideación, identificando casos de uso alineados con tus objetivos. En conjunto, definimos el alcance y colaboramos en el diseño y la entrega de una prueba de concepto operativa (POC). Al finalizar el taller, contarás con una estrategia de IA clara y un prototipo listo para su implementación, asegurando que tus iniciativas de IA sean prácticas y accionables.
Qué incluye:
Taller colaborativo (1 a 2 días)
Parte 1: definición del alcance y diseño conceptual
Parte 2: diseño técnico y entrega
Diseño y construcción de un entorno operativo
Integración de los algoritmos, modelos o prompts de IA necesarios
Entrega y demostración de una POC funcional
El Taller de Producción es una sesión intensiva de un día diseñada para transformar tu prueba de concepto en un producto listo para el mercado. Te entregamos hallazgos detallados, un modelo de implementación, un diseño a alto nivel, el alcance del proyecto y una estimación de costos para llevar tu POC a producción. El enfoque está en refinar casos de uso, mejorar el rendimiento y optimizar el flujo de datos para garantizar confiabilidad. Al final del día, tendrás todo lo necesario para lanzar tu solución de IA al mercado.
Qué incluye:
Taller de un día
Plan integral para llevar tu producto de IA al mercado
Modelo de implementación recomendado
Alcance del proyecto
Estimación de costos
¿Por qué Nova?
Alianza colaborativa: trabajamos estrechamente con tu equipo durante todo el proceso. Con comunicación abierta y colaboración continua, nos aseguramos de que tus ideas y comentarios den forma a las soluciones que desarrollamos.
Integridad de los datos: entendemos que contar con datos limpios y confiables es clave para una implementación exitosa de IA. Nuestro enfoque en la gestión de datos garantiza que tu información esté bien administrada y lista para respaldar tus iniciativas de IA.
Tecnología de vanguardia: aprovechamos las tecnologías y herramientas de IA más recientes para potenciar tus operaciones de negocio. Nuestra experiencia con estas tecnologías garantiza que obtengas soluciones avanzadas y actualizadas.
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Think of AI as a smart assistant that follows rules and learns from data—like recommending your next movie or sorting your emails. It works within a set of rules and patterns, helping you get things done more efficiently.
GenAI takes it up a notch—it creates things! Instead of just analyzing data, it can generate new text, images, or ideas, making conversations and content feel more like they’re coming from a human.
In short: AI is smart, GenAI is creative.
If you’re curious about how you can bring GenAI into your business to supercharge creativity and processes, we’d love to chat. Just schedule a call with us, and let’s explore how it can work for you.
AI (Artificial Intelligence) is about making machines “smart.” It’s the science of getting computers to do things that usually require human capabilities like understanding language, recognizing patterns, or making decisions.
ML (Machine Learning) is a big part of AI. It’s a method that helps machines get progressively better over time. Instead of being told exactly what to do, ML systems learn from data. They process information, spot trends, and automatically improve as they go. It’s why things like recommendations on Netflix or tailored ads get more accurate the more you use them.
We believe AI and ML are shaping the future. With AI and ML, our customers are now able to automate tasks, optimize processes, and offer better experiences to customers. These technologies are key and we’re here to help you make the most of them. If you’re curious about how AI and ML can work for your business, let’s chat. You can schedule a call with us anytime.
Getting started with Amazon Connect is easier than you might think and we’re here to guide you every step of the way! First things first, we’ll sit down with you to define your call center needs. Our experts at Nova make sure Amazon Connect is set up to meet your specific goals, whether you’re handling customer inquiries, support requests, or sales.
Next, it’s time to gather the essentials. You’ll want to outline your team’s call flow needs (like what types of calls you’re handling), any software or CRM systems that need to be integrated, and your reporting goals. If you’re looking to make data-driven decisions, we’ll make sure everything is set up for real-time insights that help you improve your service.
From there, we’ll configure Amazon Connect to integrate flawlessly with existing systems and provide your team with the tools they need to deliver outstanding customer service. Ready to get started? Let’s chat and see how we can make Amazon Connect work for you.
If you’re interested in incorporating GenAI into your business, schedule a call here.
GenAI stands for Generative AI. Let’s break that down. GenAI goes a step further than regular AI because it creates something new! GenAI uses powerful algorithms to produce original content like text, designing images, composing music, or even generating code. It’s creativity that is powered by machine learning.
At Nova, we’ve got a range of GenAI solutions and workshops designed to grow your business. We think of it as the secret ingredient to unlock faster innovation, better customer engagement, and automated workflows that free up your team for more strategic work.
Our workshops are catered to your business needs, helping you implement GenAI in ways that make the most sense for you. We’re here to make sure it’s not only another buzzword, but a transformative tool that helps you stay ahead of the curve.
Ready to see how GenAI can elevate your business? Schedule a call with our team.
ChatGPT is a type of GenAI—but not all GenAI is ChatGPT!
While ChatGPT is designed for conversations and generating text-based responses, GenAI is the broader category of AI that can create all kinds of things—text, images, music, code, and more. So, ChatGPT is a tool built using GenAI technology, focused specifically on chatting and writing.
If you’re interested in incorporating GenAI into your business, schedule a call here.
A readiness assessment for AI is like a health check-up for your business’s ability to adopt AI technologies. Before diving into AI solutions, it’s necessary to know where you stand. This assessment takes a close look at your current systems, processes, and data to determine if you’re truly ready to implement AI (or if there are some things you need to fine-tune first).
Just like a roadmap, the readiness assessment shows you exactly where you are on your AI journey and outlines the steps needed to integrate AI into your operations. We’ll assess everything from the quality and accessibility of your data to the technical infrastructure and team readiness. By doing this, we can identify potential roadblocks and help you set realistic goals.
It’s a valuable exercise and makes sure your business is equipped to leverage AI effectively. With the assessment, you’ll know exactly what needs to be done to make AI work for you. Our workshop will help you navigate this process, making your business not just ready for AI, but positioned to succeed with it.
Ready to get started? Schedule a call with us, and let’s talk about how we can assess and prepare your business for AI.
Amazon Connect is a cloud-based contact center solution that makes managing customer interactions more simple. It’s user-friendly, quick to set up, and scales with your business as it grows. Plus, it integrates with a wide range of other tools, so you can customize and automate support for a smarter customer experience.
So, what does that mean for your customer service? For starters, Amazon Connect helps you deliver faster, more personalized support via voice, chat, or even video. And, with real-time insights, you can see exactly what’s happening in your contact center at any given moment, helping your team resolve issues faster and make smarter decisions.
On top of that, you’ll cut operational costs, all while enhancing the quality of service you offer. With Amazon Connect, you can grow your business and keep your clients satisfied.
Our team at Nova has a deep understanding of the platform’s capabilities and how to tailor it to your specific needs. We’ve helped numerous clients transform their contact centers into high-performing hubs that deliver great customer experiences. Interested in learning how Amazon Connect can work for your business? Schedule a call with our team.
What sets Nova apart is our blend of expertise and innovation. We don’t just implement Amazon Connect, we optimize it. With our experience in both GenAI and AWS, we bring smarter automation and deeper customer insights into every call center setup.
Plus, whether you’re scaling up, integrating with other tools, or enhancing the customer experience, we tailor every solution to fit your needs. We’re not just a partner; we’re your growth ally, helping you get the most out of Amazon Connect.
If you’re interested in incorporating Amazon Connect into your business, schedule a call here.
